Return & Refund Policy
At InstaOrnate, we take immense pride in the quality, craftsmanship, and design of our jewelry. Every piece is handcrafted with love and curated with care. However, we understand that sometimes, things may not go as planned. Here’s our Return & Refund Policy to ensure a smooth shopping experience for you.
🔁 Returns
Eligibility Window: We accept return requests within 7 days of delivery.
Return Conditions:
- The item must be unused, unworn, and in its original condition.
- It should be returned in the original packaging along with all tags and authenticity cards.
- Custom or personalized pieces are not eligible for returns unless received damaged.
- Damage Reporting: Any defective or damaged item must be reported to us within 48 hours of delivery.
💸 Refunds
- The item must be unused, unworn, and in its original condition.
- It should be returned in the original packaging along with all tags and authenticity cards.
- Custom or personalized pieces are not eligible for returns unless received damaged.
- Damage Reporting: Any defective or damaged item must be reported to us within 48 hours of delivery.
📦 Return Shipping
- Return shipping is free if the product delivered was wrong or defective
- For returns due to change of mind or size issues (if applicable), return shipping charges may be borne by the customer. If required we can arrange pickup on prepaid basis.
🔄 Exchanges
- We offer easy exchanges for size, style, or product issues (if eligible and in stock).
- To request an exchange, please contact our support team.
📩 How to Initiate a Return/Refund
Please reach out to us via:
Email: veliorya@gmail.com
WhatsApp: +91-XXXXXXXXXX
Include your order ID, product details, issue description, and supporting images/videos.
❌ Non-Returnable Items
- Personalized/engraved jewelry
- Gift cards
- Final sale items
- Exclusive items
- Your satisfaction means everything to us. We are always here to ensure you feel confident and happy with every InstaOrnate purchase.
